Forward focused and results driven IT professional with a keen eye for detail and a penchant for learning

Gigi Morales

Information Technology

Areas of Expertise

01

Windows

Decades of personal troubleshooting combined with over 2 years of factory and office experience

02

Azure AD & Legacy AD

User account creation and administration as well as enterprise application management experience

03

User Support & Administration

Day to day user support and administration – processing new hires/terminations, user permissions, etc..

04

Microsoft 365

User licensing, subscription payments, app deployment and general troubleshooting

05

Software & Hardware Troubleshooting

10+ years of experience troubleshooting both software and hardware

06

VMware/vSphere

Server maintenance, creation, and supervision

07

Vendor Management

Ability to procure and manage vendor relationships

08

Security Awareness Training

Create and disperse security awareness training in compliance with cyber security auditing requirements

09

Programming Languages

Proficiency in Python, C++, and Java while also having a working knowledge of polymorphism, encapsulation, and object-oriented programming

10

Technical Writing

Creation and maintenance of technical documentation

11

Scripting & Automation

Ability to create PowerShell scripts to automate workflows

12

Endpoint Engineering

Ability to create and disperse endpoint images to required desktops and mobile devices

Work History

Joseph’s Gourmet Pasta Company

IT Support Specialist II

Complete infrastructure upgrade from Windows Server 2008 and 2012R2 to Windows Server 2022 resulting in 99% fill rates for production for the first time in many years

Complete networking upgrade resulting in >75% less network downtime allowing for greater work efficiency

Procured and implemented remote management software

JAMF and Apple Business Manager implementation and administration

Streamlined and automated workstation updates and management resulting in 35% less day to day issues

Resolved long standing label printing formula issues creating a more automated workflow

Procured, set up and dispersed new desktops, laptops, and monitors througout factory and office

Technical point of contact for ERP system cloud migration – assisting in database transfer, permission creation, general troubleshooting with user errors throughout testing and implementation

Created centralized technical documentation

Day to day user support and administration

Jun 2022 – Current

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